Refund policy
Last updated: September 30, 2026
At BleiSurre Daily, we want you to order with confidence. This Return & Refund Policy explains our BleiSurre Daily 30-Day Care Promise, return eligibility, refunds, replacements, damaged or incorrect orders, and other circumstances in which we may help make an order right.
The BleiSurre Daily 30-Day Care Promise
Your purchase is protected.
If your purchase arrives damaged, defective, materially different from what you ordered, or with an item missing, contact us within 30 days of delivery.
If your claim is eligible, we'll make it right with an appropriate replacement, partial refund, or full refund, depending on the circumstances.
We may request your order number, photographs of the item and packaging, or other reasonable information needed to verify and resolve the issue.
Your purchase. Our promise to make things right.
Eligibility and exclusions apply as described below.
30-Day Returns
In addition to our Care Promise, eligible unused products may be returned within 30 days of delivery.
To qualify for a standard change-of-mind return, an item generally must be:
- unused and in its original condition;
- returned with its original packaging where reasonably possible; and
- accompanied by proof of purchase or the applicable order information.
Please contact BleiSurre Daily before returning any product. Do not send a return to an address shown on a shipping label, supplier package, or elsewhere unless we have specifically instructed you to use that address.
Unauthorized returns may not be accepted.
Dispensers and Other Non-Consumable Products
Dispensers and other eligible non-consumable products may be returned within 30 days of delivery when they are unused and in their original condition.
If a dispenser or other product arrives broken, damaged, defective, materially different from what you ordered, or incorrect, it may instead qualify under our 30-Day Care Promise.
Please contact us before disposing of a damaged item, as photographs or other documentation may be required to process the claim.
Hand Wash, Refills and Other Consumable Personal-Care Products
For hygiene, safety, and product-integrity reasons, opened or used hand wash, refill products, and other consumable personal-care products are generally not eligible for a change-of-mind return.
Unopened and unused consumable products may be eligible for return when the return is requested within 30 days of delivery.
This exclusion does not prevent you from contacting us when a consumable product arrives damaged, defective, incorrect, materially different from what you ordered, or otherwise qualifies under the BleiSurre Daily 30-Day Care Promise.
Starter Sets and Bundles
Starter Sets and other bundles are covered by the BleiSurre Daily 30-Day Care Promise.
If a Starter Set arrives damaged, defective, materially different from what you ordered, or with an item missing, contact us within 30 days of delivery.
For change-of-mind returns, eligibility may depend on the condition of the individual products contained in the set. Consumable components generally must remain unopened and unused, and non-consumable components must generally remain unused and in their original condition.
If only one component of a set has an eligible problem, we may resolve the claim for that component rather than requiring or refunding the entire set.
Damaged or Defective Items
Please inspect your order after delivery.
If an item arrives damaged or defective, contact us within 30 days of delivery and provide your order information and, when requested, photographs showing the problem.
Depending on the circumstances, an approved claim may be resolved through a replacement, partial refund, or full refund.
Please do not discard a damaged or defective product until we have reviewed your claim or confirmed that disposal is appropriate.
Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, contact us as soon as possible and within 30 days of delivery.
After reviewing the order, we will determine an appropriate resolution, which may include sending the correct or missing item or issuing an appropriate refund.
Items Materially Different From What Was Ordered
If the product you receive is materially different from the product you ordered, please contact us within 30 days of delivery.
Minor differences that can normally occur because of photography, screen display, manufacturing, materials, or product dimensions may not necessarily constitute a material difference. However, we will review concerns individually and work to resolve eligible claims fairly.
Return Shipping
Do not return an item until you have contacted us and received return instructions.
For an approved return resulting from a damaged, defective, or incorrect product or another error attributable to the order, BleiSurre Daily will provide appropriate instructions regarding return shipping.
For approved change-of-mind returns, the customer is generally responsible for return-shipping costs unless otherwise stated by BleiSurre Daily or required by applicable law.
Original shipping charges, if any, are generally non-refundable for change-of-mind returns.
Refunds
We will notify you after reviewing your return or Care Promise claim.
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
Depending on the circumstances, an eligible claim may result in:
- a replacement;
- a partial refund; or
- a full refund.
After BleiSurre Daily issues a refund, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Order Cancellations and Changes
If you need to cancel or change an order, contact us as soon as possible.
Because orders may enter fulfillment quickly, we cannot guarantee that an order can be changed or cancelled after it has been placed.
If an order has already entered fulfillment or shipped, the applicable return provisions of this policy will apply.
Non-Returnable Items
Unless defective, damaged, incorrect, or otherwise protected by applicable law or the BleiSurre Daily Care Promise, the following are generally not eligible for change-of-mind returns:
- opened or used hand wash and refill products;
- opened or used consumable personal-care products;
- products marked Final Sale before purchase;
- gift cards, if offered;
- products that have been used, altered, damaged after delivery, or returned in a condition substantially different from the condition in which they were received.
If you are unsure whether your item is eligible, contact us before returning it.
Exchanges
We do not guarantee direct exchanges.
When appropriate, we may provide a replacement as part of an approved Care Promise claim. For other situations, we may ask you to return an eligible product and place a separate order for the desired item.
Gifts and Promotional Items
Complimentary gifts, promotional items, or bonus products included with an order generally have no separate cash value and are not independently refundable.
If a refund or return affects the eligibility requirements for a promotion or bundle discount, any applicable promotional adjustment may be reflected in the refund amount where permitted by law.
International Orders and Consumer Rights
BleiSurre Daily serves customers in multiple markets, and consumer rights can vary by jurisdiction.
Nothing in this Return & Refund Policy is intended to exclude, restrict, or override any consumer right that cannot legally be waived or limited.
Where applicable law provides additional cancellation, withdrawal, return, refund, warranty, or other consumer rights, those legal rights will apply.
How to Request Help, a Return, or a Refund
To request assistance under our 30-Day Care Promise or initiate an eligible return, please contact BleiSurre Daily using the contact information provided on our website.
Please include:
- your name;
- your order number;
- the product involved;
- a brief description of the issue; and
- photographs where relevant to a damaged, defective, or incorrect product claim.
We will review your request and provide the appropriate next steps.
Please do not return products without receiving return instructions from BleiSurre Daily first.
Questions
If you have questions about this policy or whether a particular product is eligible for return, please contact us through the BleiSurre Daily contact information provided on our website.
Your purchase. Our promise to make things right.